Refund policy

Return and Refund Policy

At OC Charcuterie Boards we are dedicated to providing the highest quality charcuterie boards and exceptional customer service. Please review our no return and refund policy below.

No Returns

Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us within 2 hours of delivery.

Refunds

Refunds are not available for orders canceled within 72 hours of the scheduled delivery time. However, if you need to cancel your order more than 72 hours before the delivery, a small credit card processing fee will be deducted from your refund.

To request a refund, please email us occharcuterieboards@gmail.com or text us at 949-887-3421 with your name, event date and reason for the refund request. Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days, minus the credit card processing fee.

Damages and issues
Certain items cannot be returned, including perishable goods, custom products, hazardous materials, flammable liquids, or gases. If you receive damaged or incorrect items, please send us a photo immediately. Inspect your order upon arrival and contact us right away if there’s an issue, so we can resolve it promptly during your event.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

Thank you for choosing OC Charcuterie Boards. We appreciate your business and are committed to ensuring your satisfaction.