Refund policy

Return and Refund Policy

At OC Charcuterie Boards, we are dedicated to providing high-quality products and exceptional customer service. Because our products are freshly prepared, made to order, and perishable, please review our return and refund policy below.

No Returns

Due to the perishable nature of our products, we do not accept returns. If there is an issue with your order, please contact us within 2 hours of delivery or pickup.

Refunds

Because our products are fresh and perishable, any issue with an order must be reported to OC Charcuterie Boards within 2 hours of delivery or pickup.

Reporting an issue within this timeframe does not automatically qualify the order for a refund, credit, replacement, or reimbursement. The 2-hour period is simply the timeframe in which an issue must be reported for us to review it.

We will evaluate all reported concerns individually. Refunds or other remedies are generally reserved for orders that we determine qualify for such resolution.

Dissatisfaction based on personal taste, preference, expectations, assortment preferences, presentation, or a change of mind does not qualify for a refund when the order was prepared and delivered as ordered.

When appropriate and at our discretion, we may offer a replacement, correction, partial credit, future-order credit, complimentary item, partial refund, or other resolution.

Any refund, partial refund, credit, replacement, or complimentary item offered as a customer-service gesture does not constitute an admission that the original order was incorrect and does not establish eligibility for a full refund.

Reporting an Issue or Requesting Review

To report an issue or request that we review your order, please email us at occharcuterieboards@gmail.com or text 949-887-3421 with your name, event date, a description of the concern, and photos when applicable.

We will review the circumstances and notify you of our determination. If a refund is approved, it will be issued to the original method of payment within 7 days, less any non-refundable credit-card processing fees.

Damaged or Incorrect Orders

Please inspect your order upon delivery or pickup. If you believe an item is damaged, missing, or incorrect, contact us immediately and provide photos when possible. Prompt notification gives us the best opportunity to review the concern and, when possible, address it during your event.

Delivery & Drop-Off Orders: Once an order has been delivered to the designated delivery location or released to the person authorized to receive it, we will always do our best to address any concerns and make things right. However, depending on the delivery location, timing, driver availability, or circumstances of the event, it may not be possible for us to return, replace, exchange, or make an immediate correction. This includes, but is not limited to, doorstep deliveries, unattended drop-offs, deliveries accepted by another person, venue or building staff, dockside deliveries, and vessel deliveries. Any concerns will be reviewed individually in accordance with our Return and Refund Policy, and we will make every reasonable effort to find an appropriate resolution.

Contact Us

If you have any questions about our return and refund policy, please contact us:

Email: occharcuterieboards@gmail.com
Phone/Text: 949-887-3421

Thank you for choosing OC Charcuterie Boards. We appreciate your business and the opportunity to be part of your event.