Frequently Asked Questions
Planning a celebration, office gathering, or boat day? Find answers about ordering, local delivery, board sizes, and caring for your food below.
How far ahead should I order?
Please order at least 48 hours ahead when possible. Requests within 48 hours are subject to availability and confirmation. For same-day availability, text 949-887-3421; an extra fee applies and will be quoted by text. For grazing tables and custom events, contact us early to discuss your date and needs. Read our delivery policy.
Where do you deliver, and how much does delivery cost?
We deliver locally to homes, offices, boats, and event venues in Newport Beach and Orange County, California. We do not ship out of state or internationally. Delivery fees depend on your destination and order and appear at checkout or in your confirmed quote. Any delivery or setup expressly included in a package follows that product’s stated terms. Read our delivery policy.
Do you offer dockside delivery?
Yes! We deliver to boats, Duffys, yachts, and docks in Newport Beach Harbor. Provide the company or marina name, full street address, dock or slip, delivery date and time, and any access instructions. See dockside options and popular delivery locations.
Which board size should I choose?
Start with your guest count and how much other food you’ll be serving. Our Small board serves 4–6, Medium serves 7–10, and Large serves 12–18. Check each product’s serving range and minimums before ordering. If you’re between sizes or serving charcuterie as the main food, text us for help choosing. Compare board sizes and menus.
Can you accommodate dietary requests or allergies?
Vegetarian, vegan, dairy-free, and gluten-free requests are available on selected products or by request. Choose the available dietary option and tell us about any allergies before ordering so we can confirm what can be accommodated. A dietary selection does not establish that an order is safe for a specific allergy; please contact us to discuss your needs before placing your order. Contact us about dietary requests.
Can I change my guest count after ordering?
Guest-count reductions must be requested at least 72 hours before delivery, or seven days before grazing tables and custom catered events. Once you give final approval, your order is locked in. Later changes are subject to availability and our discretion. All changes must be requested in writing and confirmed by us; package sizes and minimums apply. See our full order-change policy.
Can I add to my order after ordering?
Yes, you can request additional items or an increase in guest count. Additions are subject to availability and may involve additional charges. Please send your request in writing; it is confirmed only when OC Charcuterie Boards accepts it in writing. Read our full order-change policy.
When does my order become final?
Your order is locked in for preparation and billing when you give final confirmation by email, text, or during our check-in, even if the change deadline has not passed. Without earlier final confirmation, your most recently confirmed order becomes final at the applicable 72-hour or seven-day deadline. Orders booked within those deadlines are final upon confirmation. Read the full confirmation policy.
What if fewer guests attend, or I need to cancel?
Your confirmed order total remains payable even if fewer guests attend. If you need to cancel, contact us in writing as soon as possible so we can review your request. Refunds and credits are not automatic. Any approved price reduction for a final order is issued as a future-order credit only, never a cash refund. Read our full refund and order-change policy.
How do future-order credits work?
Credits issued for approved order reductions expire one year from the original scheduled event date, or from the original delivery or pickup date if there is no separate event date. Redeem your credit before it expires; credits cannot be exchanged for cash. Read the full credit policy.
How should I refrigerate and serve my order?
Keep perishable items refrigerated at 40°F or below until serving. For boat days and outdoor events, use a cooler with plenty of ice or ice packs. Serve smaller portions and replenish from chilled food as needed. Discard perishable food left without temperature control for more than two hours, or one hour when temperatures are above 90°F. Follow any item-specific instructions provided with your order. Read the FDA’s safe-serving guidance.
Are crackers, cutlery, plates, and cups included?
Inclusions vary by product and the options you select. Check your product description for crackers or bread and choose gluten-free options where offered. Serveware, including plates, forks, and napkins, is an add-on on selected products. Drinking cups are not a standard inclusion unless your package or confirmed quote specifically lists them. If you need cups or other supplies, ask us before ordering so we can confirm availability and cost. View product details and available add-ons.
Do I need to return anything?
No. Our boards and platters come on disposable serving trays, so there is nothing to return. Enjoy your order without arranging a return or drop-off.
What should I do if there’s a problem with my order?
Inspect your order on arrival and contact us within two hours of delivery with your name, event date, a description of the concern, and photos when applicable. Reporting a concern within two hours allows us to review it; it does not automatically qualify the order for a refund or credit. Text 949-887-3421 or email occharcuterieboards@gmail.com. Read our full refund policy.
Still have a question?
Call or text 949-887-3421, or contact OC Charcuterie Boards. Ready to order? Browse our boards and menus.